Frequently Asked Questions
When should I order my letter?
The earlier the better! You can order letters on our website throughout the year.
Can I send a letter to anywhere in the world?
Of course you can! We strive to offer our service to everyone and not just in the UK. If Santa Claus can deliver presents all over the world, he can certainly send a letter!
When will my letter arrive?
UK and Channel island orders placed before 8th December will be dispatched on/after this date. All orders placed after the 8th December will be dispatched within 48 hours. International orders placed before 25th November will be dispatched on/after this date. All orders placed after the 25th November will be dispatched within 48 hours.
What is the last order date?
Please refer to the table below. Any orders placed after these dates will still be fulfilled, BUT, delivery before Christmas Eve cannot be guaranteed.
| Destination | Last Order Date: |
|---|---|
| United Kingdom and Channel islands | 16th December 2008 |
| Western Europe | 6th December 2008 |
| Eastern Europe | 6th December 2008 |
| North America | 6th December 2008 |
| South America | 6th December 2008 |
| Middle East | 6th December 2008 |
| Asia | 6th December 2008 |
| Australasia | 6th December 2008 |
| Africa | 6th December 2008 |
What is the age limit to receive a letter?
The simple answer is; there isn’t one! You are never too old to receive a letter from Santa!
How long does it take for my letter to arrive?
All UK and Channel island orders will be dispatched by 1st class Royal Mail; all International orders will be dispatched by Airmail. Actual delivery times may vary dependant on the local postal service.
What happens if I do not receive my letter before Christmas day?
This would be very unusual but sometimes things are beyond our control. If you do not receive your letter before Christmas day please contact us with your order number for a full refund.
How do I know you have received my order?
Once you have completed the ordering and payment process we will send a confirmation email to the address you provide to us. If you do not receive this confirmation email within 48 hours of ordering please contact us.
Can I change a letter once I have completed my order?
Once you have submitted all the details to us we cannot change a letter. To ensure we provide a fast service to our customers Santa starts writing the letters straight away. Every letter is “custom made” using the information our customers provide us. Once the letter has been created we cannot make any changes to it.
Why has payment been taken before the item has been dispatched?
Payment is taken straight away to ensure there are no complications during the dispatch process, so that your order is received on time
What forms of payment do you accept?
We accept MasterCard, Visa, Visa Electron, Solo, Maestro and Delta. We only accept payments online at this time.
How much is postage?
All postage costs are included in the price.
What are you going to do with the personal information I have provided you with?
Your information will never be passed onto a 3rd party or any affiliated companies. The information you provide will be used solely for the purpose of your order. Occasionally we may send you mailings for future products. If you do not wish to receive this info, please tick the appropriate box when ordering.
I cannot find the answer to my question - how do I contact you?
Please e-mail us at info@santaclauspost.co.uk or use our contact us form.
