Frequently Asked Questions

The earlier the better! You can order letters on our website throughout the year.

Of course you can! We strive to offer our service to everyone and not just in the UK. If Santa Claus can deliver presents all over the world, he can certainly send a letter!

UK and Channel island orders placed before 8th December will be dispatched on/after this date. All orders placed after the 8th December will be dispatched within 48 hours. International orders placed before 25th November will be dispatched on/after this date. All orders placed after the 25th November will be dispatched within 48 hours.

Please refer to the table below. Any orders placed after these dates will still be fulfilled, BUT, delivery before Christmas Eve cannot be guaranteed.

The simple answer is; there isn’t one! You are never too old to receive a letter from Santa!

All UK and Channel island orders will be dispatched by 1st class Royal Mail; all International orders will be dispatched by Airmail. Actual delivery times may vary dependant on the local postal service.

Once you have submitted all the details to us we cannot change a letter. To ensure we provide a fast service to our customers Santa starts writing the letters straight away. Every letter is “custom made” using the information our customers provide us. Once the letter has been created we cannot make any changes to it.

This would be very unusual but sometimes things are beyond our control. If you do not receive your letter before Christmas day please contact us with your order number for a full refund. Please note all refund claims must be made on or before 31st January 2010.

Once you have completed the ordering and payment process we will send a confirmation email to the address you provide to us. If you do not receive this confirmation email within 48 hours of ordering please contact us.

Our Santa text service is a series of three personalised text messages from Santa Claus costing just £2.99. The series of text messages will appear to come from Santa Claus and you can choose the time and date they are sent.

No – there is no reply option on the messages which ensures the recipient does not get charged trying to respond to Santa Claus.

You will be charged for the service at the time of ordering, no additional charges are made to the recipient’s mobile phone bill.

Yes they can, we use a superior SMS data centre that allows us to offer our services to anywhere in the UK and Ireland and to a number of International destinations. At this time we do not offer full worldwide coverage, for a full list of destinations please click here. Each text message is sent using the best possible data network to ensure our text messages are received.

Unfortunately you can not change your text messages once your order has been processed.

For an extra 49p you can add to your order a special Christmas morning text message. You can either select our own Christmas morning message or write your own. The message will be sent at your choose time and is an excellent way to start Christmas day.

Unfortunately each order can be sent to only one mobile phone number.

In the unlikely event that a problem should occur please use our ‘contact us’ form providing us with your order details and we will investigate the problem further.

Payment is taken straight away to ensure there are no complications during the dispatch process, so that your order is received on time

We accept MasterCard, Visa, Visa Electron, Solo, Maestro, Delta and Paypal. We only accept payments online at this time.

All postage costs are included in the price.

Your information will never be passed onto a 3rd party or any affiliated companies. The information you provide will be used solely for the purpose of your order. Occasionally we may send you mailings for future products. If you do not wish to receive this info, please tick the appropriate box when ordering.

Please e-mail us at info@santaclauspost.co.uk or use our contact us form.