Santa Claus Post
Santa Claus Post

Terms and Conditions

Placing an Order

Having placed an order with you will be sent a confirmation email with your order number. Our secure payment provider will then charge your debit/credit card or paypal account with the full amount payable.

Cancelling an Order

Once a letter or text message order has been placed you may cancel the order within 24 hours. You may do so by emailing us at with your order number, stating that you would like to cancel. After this period an order cannot be cancelled due to every message being individually created. This cancellation policy does not apply to Christmas gifts.

Shipping and Handling

The price of the letter includes all shipping costs and can be sent to anywhere in the world.

To ensure that your order arrives on time, all International orders must be made as shown in the table below and all UK and Channel island orders made by 18th December. Any orders placed after these dates will still be fulfilled, BUT, delivery before Christmas Eve cannot be guaranteed. Please refer to the list below.

Destination Last Order Date:
United Kingdom and Channel islands 18th December 2016
Western Europe 8th December 2016
Eastern Europe 6th December 2016
North America 6th December 2016
South America 2nd December 2016
Middle East 2nd December 2016
Asia 2nd December 2016
Australasia 2nd December 2016
Africa 2nd December 2016

UK orders will be sent via first class Royal mail. International orders will be sent via Airmail.

Santa letters and personalised gifts are dispatched separately. Personalised gifts will be addressed to the customer and Santa letters will be addressed to the recipient named on the letter.

VAT & Tax Charges

All prices include 20% VAT where applicable and this is chargeable on all orders within the European Union. For orders outside of the European Union due to increased postal charges, the price will not include VAT but will take into account the extra postal charges including an administration charge.

Returns and Refunds

Your letter should arrive in good condition. However, in the unlikely event of your letter arriving in a damaged condition we will send a replacement letter.

Should you be unhappy with the letter or our services please contact us at with your order number and any relevant information. We will then contact you with a returns number and postal address. To ensure that we receive your return it is advisable to send returns by recorded delivery.

Returns and refunds will be handled on a case by case basis and will be paid no later than thirty (30) days after receipt of return. Please note all refund claims for missing letters must be made on or before 31st January 2017.

Feedback and Complaints

You can email your comments about your experience with our site to us at

We will aim to deal with any complaint in a confidential and efficient manner within 48 hours (during Monday to Friday).


This site is owned and operated by Festive Touch Ltd.

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

We control and operate the website from our offices in England. Accordingly to the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Festive Touch and you the laws of England and Wales will apply at all times.

We will make every endeavour to ensure that your order is delivered on time. However, we accept no responsibility for late or failed delivery when this is outside of our control (e.g. due to a local postal strike).

Your letter may differ from the examples listed on this site, but we make every effort to update our website on a regular basis.

You are responsible for ensuring that the names, addresses, birth dates or other information to complete your order is accurate.

Payment and Prices

Payment will be taken in full at the time of ordering. The prices listed on the site are in UK pounds. We reserve the right to change any advertised price at any time.

International customers: Your credit card or debit card company will exchange the amount charged to the currency of your country at the current exchange rate.

The contract will not be concluded until we have received your valid credit card charge or debit card payment details, and we have accepted your on-line order and sent you confirmation by return e-mail to the address you have given us during the ordering procedure.

We are entitled to refuse any order placed by you.

Special offers, promotions and discounts

Where customers are responding to a promotional offer or discount, a discount code may be required (entered during the checkout process) to amend the price on a qualifying order. Festive Touch Ltd reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application.


The length and quality of a letter is dependent on the choices you make and the accuracy of the information we are given by you. Whilst we make every endeavour to ensure that this information is correct it is your responsibility to ensure the accuracy of this data.

Personalised Gifts

Personalised gifts are created to each customerís requirements. Each item will be produced using the details submitted and it is the customerís responsibility to ensure the information provided is accurate and correct. No amendments can be made to orders once they have been placed.

No returns or refunds will be accepted for personalised gifts unless a mistake has been made by Festive Touch Ltd. This is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

Product Samples

The final product may differ to the samples shown. This extends to the envelope, accompanying sticker and door hanger with each letter.

Statutory Rights

Any contract will be deemed to have been concluded in the United Kingdom. Further to, any such contract will be interpreted, construed and enforced in accordance with the laws of England, and you and Festive Touch irrevocably submit to the non-exclusive jurisdiction of the English Court.

As a statement these Terms and Conditions do not affect your statutory rights.

By submitting your order to Festive Touch, you acknowledge that you have read, understood and will abide by these Terms and Conditions.

Site Content and Disclaimers

Every effort is made to ensure the complete accuracy of our website and any product purchased.

However, some prices/details contained on the website and our products may change from time to time and it is possible that errors will occur. We will make every endeavour to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by law, we exclude all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of, or reliance placed upon, the information contained on this website.

Any material downloaded or otherwise obtained through the use of this website is done so at your own discretion and at the risk that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Contact Details

We are happy to hear from you and answer any queries you may have. Please use our contact us form located on the website. If you would like to correspond with us instead our address is below:

Festive Touch
PO BOX 3601

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